Workforce Management Pro · Project Manager · Executive Assistant · Operations Lead & Dispatch

I turn moving parts into smooth operations.

I'm Angelica Rogales, a hands-on operations professional with 7+ years in workforce management and experience supporting busy executives. I turn changing priorities into clear plans, reliable coverage, and consistent follow-through.

Work with me See my experience

Professional snapshot

Santa Rosa, Laguna · Philippines
Experienced with U.S. time zones

7+years in workforce management

2,000employees supported at scale

40 hrsfull-time availability

REAL-TIME MANAGEMENT ✦ SCHEDULING ✦ PROJECT DELIVERY ✦ DISPATCH ✦ CLIENT COMMUNICATION ✦ REPORTING ✦

What I bring

Built for the work behind the work.

I keep people, priorities, and information moving, especially when plans change and every minute matters.

Workforce Management

Real-time monitoring, adherence, SLA protection, forecasting, scheduling, attendance tracking, and intraday staffing adjustments.

Coverage and overtime control
Break and lunch optimization
Performance and trend reporting

Operations & Dispatch

Fast, organized coordination across teams, sites, clients, and changing schedules, without losing the details that keep service reliable.

Shift coverage and call-off response
Incident and escalation handling
Field team and client coordination

Project Management

Turning goals and ideas into clear workflows, owners, deadlines, and consistent follow-through from kickoff through completion.

Task and deadline management
SOPs and process improvement
Stakeholder updates and follow-ups

Executive Assistance

Proactive day-to-day support that protects a leader's time, keeps priorities visible, and makes sure important details never fall through the cracks.

Inbox and calendar management
Research and meeting support
Executive follow-ups and organization

What employers can expect

Early risk detectionI spot coverage and performance issues before they grow.

Organized executionI keep owners, deadlines, and follow-ups visible.

Closed-loop communicationI document decisions and keep stakeholders informed.

Selected experience

Calm execution in high-pressure operations.

Security OperationsCurrent focus

Operations Coordinator & Dispatcher

Coordinate multi-site guard coverage, respond to call-offs, track officer activity, prepare incident documentation, manage client updates, and keep shifting schedules fully covered.

Workforce Management7+ years

Real-Time Analyst & Scheduler

Supported workforce operations at scale, monitoring service levels and adherence, identifying intraday risk early, recommending staffing moves, and delivering actionable performance reports.

Business OperationsRemote

Operations & Executive Support

Managed calendars, project boards, recurring workflows, event planning, research, follow-ups, and business administration so leaders could stay focused on high-value decisions.

“

I don't wait for small issues to become operational problems. I watch the signals, communicate early, and keep the team moving toward the goal.

How I work

01See the whole pictureConnect staffing, workload, deadlines, and client expectations.

02Act with urgencyPrioritize clearly and solve the most time-sensitive risk first.

03Close the loopCommunicate decisions, document outcomes, and follow through.

My toolkit